Chris Voss: How to Succeed at Hard Conversations
Chris Voss · October 2, 2023 · 2 h 50 min · 27 chapters
Chapters
- 0:00Chris Voss
- 5:02Negotiation Mindset, Playfulness
- 11:42Calm Voice, Emotional Shift, Music
- 18:59“Win-Win”?, Benevolent Negotiations, Hypothesis Testing
- 28:38Generosity
- 33:54Hostile Negotiations, Internal Collaboration
- 39:40Patterns & Specificity; Internet Scams, “Double-Dip”
- 48:15Urgency, Cons, Asking Questions
- 54:46Negotiations, Fair Questions, Exhausting Adversaries
- 1:02:18“Vision Drives Decision”, Human Nature & Investigation
- 1:07:47Lying & Body, “Gut Sense”
- 1:15:42Face-to-Face Negotiation, “738” & Affective Cues
- 1:20:41Online/Text Communication; “Straight Shooters”
- 1:26:47Break-ups (Romantic & Professional), Firing, Resilience
- 1:32:16Ego Depletion, Negotiation Outcomes
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